Koolaburra boots run small,they do not run big and are not true to size. The fitting that you want is acomfortable,snug fit,that will keep your feet warm and cozy. The fitting should not be too tight or too roomy as that will take away from the experience of wearing these shoes. However,some people have very narrow feet.
What are Koolaburra boots?
These come in between the short and tall styles and fall about mid calf.They come about an inch and a half shorter than tall UGGS. I added a picture with the Koolaburra boot next to my UGG so you can see the difference.
How do I contact Koolaburra by UGG?
FOR WHOLESALE/DEALERSHIP INFORMATION PLEASE CALL 1.800.345.1786 and select Dealer Services. For inventory and retail pricing information for any other Koolaburra by UGG products, please call our Customer Service Department at 1.866.491.3125 .
What is the return policy for Koolaburra products?
If a product is not deemed defective, it will be returned to the customer. All packages should be sent in via a trackable method as Koolaburra by UGG is not responsible for packages lost in transit that consumers have sent to them. Returns take 1 to 3 weeks to process.
How can I make my boots look better?
Ensure boots look their best by cleaning regularly between wearing. Lightly dampen boots with a clean, wet sponge. Apply a small amount of cleaner directly to a clean, wet sponge or cloth and gently scrub surface of boots.
How to contact Koolaburra by Ugg?
For inventory and retail pricing information for any other Koolaburra by UGG® products, please call our Customer Service Department at 1.866.491.3125 .
How old is the Koolaburra warranty?
The Koolaburra by UGG® warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to Koolaburra by UGG® which are past one year old from date of purchase will be evaluated on a case by case basis. If a product is not deemed defective, …
How long does it take to return a product from a call center?
Returns or exchanges are permitted, provided the customer purchased the product through our mail order, call center, or website and it is within 30 days of the original invoice date.
How long does it take to get a tax return?
Please allow up to 3 – 5 business days from the date we receive them for your return to be processed.
What happens if a product is not deemed defective?
If a product is not deemed defective, it will be returned to the customer.
Can you use a virtual credit card on Koolaburra?
In most cases, "virtual credit cards" cannot be verified. We do not recommend using a virtual credit card on your Koolaburra by UGG® orders. If you have any questions please call our customer service department at 1.866.491.3125.
Does Koolaburra have a corporate program?
Yes, we do. Koolaburra by UGG® has a corporate sales program that provides products for corporate meetings, corporate incentives, corporate gift programs and group orders. Special pricing is based upon the quantity of products in the corporate/group order. To make a request regarding Koolaburra by UGG® corporate and group sales for Koolaburra by UGG® products, please send us an email to Corporate/ Group Sales. For faster processing, please specify the subject of your email as ‘Koolaburra by UGG® corporate/group purchase program’. Please note, to qualify for this program, you must purchase a minimum of 25 pairs of the same model.
How to protect boots from staining?
Protect your boots and prevent staining by treating them with spray protectant prior to wearing. For best results, boots should be clean and dry before applying protectant.
How to dry boots?
Let boots air dry in a cool, ventilated space away from direct heat or sunlight.
How to ensure boots look their best?
Ensure boots look their best by cleaning regularly between wearing.
Can you put boots in water?
Never submerge your boots in water, put them in the washing machine, or take them to the dry cleaner.